There are three significant points to make about the Call Handling Virtual Call Centres:
Our clients run their own Call Centre.
The management tools, supervisory levels and functionality are virtually the same as an “in house” call centre with on screen status reports and excellent management statistics. (No capital outlay is required.)
Agents can log on from anywhere in the UK, as if they are under one roof.
The VCC requires agents to log on to become part of the in-coming call distribution. When they log off the system stops feeding them calls. An agent might be sharing an office with other agents or working at a completely different location. They might even be working from home which has particular significance for the disabled or people living in remote areas.
Call Handling currently manages over 100 VCCs
They range from national services such as the NHS Mental Health Partnership to the simple concept of linking two Citizens Advice Bureaux. The level of functionality available at very low cost is, frankly, astounding.
Disaster Recovery.
The simple fact that you are using a VCC provides a "built in" disaster recovery system at no extra cost. If the worst happens, your staff can log on from elsewhere and you organisation continues to function.
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